1. Introduction
Welcome to JiliLivo, one of the Philippines' most trusted online gaming platforms. We understand that when you sign up and play with us, you're putting a lot of trust in how we handle your personal information. That trust means everything to us, and this Privacy Policy is our commitment to you — clear, complete, and honest.
This Privacy Policy applies to all services offered by JiliLivo, including but not limited to our online casino games, bingo, sports betting (PBA, NBA, football), poker, virtual sports, and any other features accessible through our website at jililivo.best. By creating an account and using our platform, you acknowledge and agree to the practices described in this document.
We operate under the laws of the Republic of the Philippines, specifically in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable guidelines from the National Privacy Commission (NPC) and PAGCOR.
If you have questions about anything in this Privacy Policy, our support team is ready to help. Drop us a message at support@jililivo.best and we'll get back to you as soon as possible.
2. What Data We Collect
JiliLivo collects personal information that is necessary to provide you with a safe, fair, and enjoyable gaming experience. Here's a breakdown of what we collect and why:
2.1 Registration Information
When you create a JiliLivo account, we ask for details like your full name, date of birth, email address, mobile number, and a username. This information is needed to verify your identity, ensure you're of legal gambling age (21 years old as required under Philippine law), and set up your account properly.
2.2 Identity Verification (KYC)
To comply with anti-money laundering (AML) regulations and PAGCOR licensing requirements, we may ask you to submit a valid government-issued ID — such as a PhilSys ID, passport, driver's license, or SSS/GSIS card — along with a selfie or proof of address. This process is called Know Your Customer (KYC) verification.
2.3 Financial Information
When you make deposits or withdrawals, we collect payment-related data such as your GCash number, Maya account, BDO/BPI/UnionBank account details, or card information (for Visa/Mastercard transactions). We do not store complete card numbers on our servers — these are handled securely by our licensed payment processors.
2.4 Technical & Behavioral Data
We automatically collect technical data when you use our platform, including:
- IP address and approximate location
- Device type, operating system, and browser
- Pages visited, time spent, and features used
- Login timestamps and session activity
- Game history and betting activity
This data helps us detect fraud, improve platform performance, and personalize your experience.
2.5 Communications
If you contact our support team, complete surveys, or participate in promotions, we collect the information you provide in those interactions. This helps us respond effectively and improve our services.
3. How We Use Your Data
Every piece of data JiliLivo collects serves a specific, legitimate purpose. We don't collect data "just because." Here's how your information is actually used:
- Account management: Creating, maintaining, and securing your JiliLivo account.
- Payment processing: Facilitating deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and bank transfers.
- Identity verification: Meeting KYC and AML compliance obligations required by PAGCOR and Philippine law.
- Customer support: Addressing your queries, resolving disputes, and improving our service quality.
- Platform security: Detecting and preventing fraud, unauthorized access, and money laundering.
- Promotions and bonuses: Sending you relevant offers, bonuses, and updates about JiliLivo — only if you've opted in to receive these.
- Legal compliance: Meeting reporting and record-keeping obligations under Philippine law.
- Platform improvement: Analyzing usage patterns to improve game selection, site performance, and user experience.
- Responsible gaming: Monitoring for signs of problem gambling and providing appropriate support where needed.
We process your personal data based on three legal grounds: your consent (for marketing), contractual necessity (to provide our services), and legal obligation (to comply with PAGCOR and Philippine regulations).
4. When and With Whom We Share Your Data
JiliLivo does not sell your personal information. Full stop. We only share your data when it is absolutely necessary, and only with parties who are bound by strict confidentiality and data protection agreements.
- Payment providers: Licensed payment processors handling transactions through GCash, Maya, GrabPay, bank networks, and card schemes. These providers are independently PCI-DSS compliant.
- Identity verification partners: Third-party KYC/AML service providers that help us verify your identity securely and accurately.
- Regulatory bodies: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government agencies as required by law.
- Technology partners: Cloud hosting and infrastructure providers who power our platform under strict data processing agreements.
- Game software providers: Licensed game studios whose software runs on our platform. These providers may receive anonymized or pseudonymized gameplay data for fairness auditing purposes.
In all cases, we ensure that data sharing is governed by appropriate contractual safeguards and that these parties process your information only for the specified purpose.
5. How We Protect Your Information
Keeping your data secure is one of our top priorities at JiliLivo. We invest in robust security measures across every layer of our platform:
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology.
- Secure servers: Our infrastructure is hosted in data centers with physical and digital access controls, 24/7 monitoring, and regular security audits.
- Two-factor authentication (2FA): We strongly encourage players to enable 2FA on their JiliLivo accounts for an extra layer of protection.
- Data minimization: We store only the data we need, for only as long as we need it.
- Access controls: Our staff only have access to the personal data they need to do their job. All access is logged and monitored.
- Regular security testing: We conduct periodic vulnerability assessments and penetration testing to stay ahead of potential threats.
While no online platform can guarantee 100% security, we take every practical step to protect your data and minimize risk. If a data breach ever occurs that affects your rights, we will notify you and the National Privacy Commission within the timeframes required by law.
6. Cookies and Tracking Technologies
JiliLivo uses cookies and similar tracking technologies to make our platform work properly and to improve your experience. Here's a quick breakdown of what we use:
- Essential cookies: Required for the website to function — things like keeping you logged in and remembering your session.
- Performance cookies: Help us understand how players use the site so we can fix issues and improve navigation.
- Functional cookies: Remember your preferences, like your preferred language or game lobby settings.
- Analytics cookies: Used to analyze platform usage patterns in an anonymized way to guide product improvements.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies entirely or delete them after each session. Keep in mind that disabling essential cookies may affect some platform features.
We do not use cookies to serve third-party advertisements on our platform.
7. Your Data Rights Under Philippine Law
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information held by JiliLivo:
- Right to be informed: You have the right to know how your data is being collected and used — which is exactly what this Privacy Policy is for.
- Right to access: You can request a copy of the personal data we hold about you at any time.
- Right to correct: If any of your personal information is inaccurate or outdated, you have the right to have it corrected.
- Right to erasure (Right to be forgotten): You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
- Right to object: You can object to certain types of data processing, particularly for direct marketing purposes.
- Right to data portability: You may request a copy of your data in a structured, machine-readable format.
- Right to lodge a complaint: If you believe we have violated your privacy rights, you can file a complaint with the National Privacy Commission at www.privacy.gov.ph.
To exercise any of the above rights, contact our Data Protection Officer at support@jililivo.best with your request. We'll respond within 15 business days.
8. Minors and Age Restriction
JiliLivo is strictly an adults-only platform. In the Philippines, the legal minimum age for online gambling is 21 years old. We do not knowingly collect personal data from anyone under the age of 21.
During the registration process, we require users to confirm their date of birth. Our KYC verification process further ensures that all active players are of legal age. If we discover that a minor has registered or accessed our platform, we will immediately close the account, void any associated bets or winnings, and delete the account data as required by law.
If you are a parent or guardian and believe your child has accessed JiliLivo, please contact us immediately at support@jililivo.best so we can take appropriate action.
9. How Long We Keep Your Data
JiliLivo retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Here's a general guide:
- Active account data: Retained for the entire duration of your account's activity with JiliLivo.
- Transaction records: Retained for a minimum of 5 years to comply with Philippine AML regulations and PAGCOR requirements.
- KYC/identity documents: Retained for the period required by PAGCOR licensing conditions, typically 5–7 years after account closure.
- Closed account data: After you close your account, we retain the minimum data required for legal compliance and dispute resolution purposes. Non-essential data is deleted or anonymized within a reasonable period.
- Marketing data: Retained until you withdraw your consent or unsubscribe from communications.
10. Changes to This Privacy Policy
JiliLivo may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post a prominent notice on our website
- Send a notification to your registered email address
- Update the "Last Updated" date at the top of this page
We encourage you to review this page periodically so you're always up to date with how JiliLivo handles your personal information. Your continued use of the platform after any changes to the Privacy Policy constitutes your acceptance of those changes.
